Refund policy

Refund Policy

At NextGizmo, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, we're here to help.

Support : Email: nextgizmo.in@gmail.com Phone: +918275107290

1. Returns & Refund Eligibility

You may request a return or refund if: (within 48 hours of delivery)

  • You received a damaged or defective product.

  • You received the wrong product or an incorrect variant.

To be eligible, the item should generally be unused, in its original condition, and returned with its original packaging, accessories, manuals, and other included items. Unboxing video is mandatory for returns and refunds.

Certain products may be non-returnable for hygiene, safety, customization, or other legitimate reasons. Any such restriction will be mentioned on the relevant product page.

2. Reporting a Damaged or Incorrect Order

Please contact us as soon as possible after delivery if your order arrives damaged, defective, or incorrect.

Please provide:

  • Order number, Reason for the return, Clear photographs/videos of the product, Photographs of the packaging, if applicable

Our team will review the request and let you know the next steps.

Support : Email: nextgizmo.in@gmail.com Phone: +918275107290

3. Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, wherever possible.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

4. Return Shipping

  • Return shipping charges will be borne by the customer.
  • Customers are responsible for safely packing and shipping the product back to NextGizmo.
  • We recommend using a trackable shipping service, as NextGizmo will not be responsible for products lost or damaged during return transit.
  • Any original shipping charges paid at the time of purchase are non-refundable, unless otherwise required by applicable law.
  • Once the returned product is received and inspected, an eligible refund will be processed according to this Refund Policy.

5. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged after delivery due to misuse or improper handling

  • Products that have been used beyond what is reasonably necessary to inspect them

  • Products missing original packaging or accessories

  • Customized or personalized products, where applicable

  • Products specifically marked as non-returnable on the product page

6. Exchanges

Where available, we may offer an exchange for a defective, damaged, or incorrectly supplied product instead of a refund.

Exchange availability depends on product stock.

Support : Email: nextgizmo.in@gmail.com Phone: +918275107290

7. Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed, shipped, or delivered may not be eligible for cancellation and may instead need to follow the applicable return procedure.

8. Refunds for Failed or Cancelled Orders

If your payment has been successfully charged but your order cannot be fulfilled or is cancelled by NextGizmo, the applicable amount will be refunded to your original payment method.

9. How to Request a Refund

To request a return or refund, contact us with your order number and details of the issue.

Email: nextgizmo.in@gmail.com

Our support team will review your request and guide you through the process.

Phone: +918275107290

Important

This Refund Policy should be read together with our Terms & Conditions, Shipping Policy, and Privacy Policy. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

NextGizmo — Smarter • Simpler • For You